Cancellation Policy
We understand that emergencies & weather will interfere with our Cancellation Policy. Please do not hesitate to reach out to the owner through Instagram or email first as the cancellation fee may be waived. You are responsible for cancelling your spot from class. You have up to four hours before class begins to cancel your reservation. This allows enough notice for others to sign up. Anything under four hours is considered a late-cancellation and results in the following:
Those with package lose the pass.
Those with Unlimited Memberships (1 Month, 6 Month and 1 Year) result in a $10.00 charge to the account. That being said there is a grace period for those with the 6-month and 1-year membership that allow 1-2 free cancellations per month.
All no-shows follow the same Late-Cancellation Policy.
Studio Etiquette
Please arrive on time for your class. Our team tries hard to start class at the scheduled time to ensure their class outlines run smoothly. Having to wait for clients arriving late pushes back the start-time of class and impacts the instructor and their outline.
If its your first class, we recommend coming 10 minutes before the schedule time to get a proper run-through of what to expect.
Aura Studio is a safe and inclusive space. We do not tolerate any speech or actions that would make any individual feel unsafe or not welcomed. We are proud of this beautiful space we've created for all, and you contribute to that every class!
Our space is Scent Sensitive. Please refrain from wearing strong-scented perfume, hairspray or any other body sprays. Too strong of scents can irritate other clients and team members, resulting in it being quite challenging to complete their workout.
This is your moment. We ask that you leave your phones in the cubbies provided inside The Fitness Room. Disconnect from your device, including your smartwatch, to stay present with your workout.
Class should be safe and enjoyable the entire time. Please inform your instructor prior to class starting if you are pregnant, just had a baby, or have an illness or injury that would benefit from adjustments. - Grip socks are mandatory for Barre (other mat classes are personal preference). They are supplied for your first class. After that, you can purchase from the studio or provide your own.
Clean, indoor runners are required for Spin and Zumba classes. To help keep our studio clean, please do not wear your outdoor shoes.
Strength classes, either grip socks or clean, indoor runners. Whichever you're more comfortable with.
Although your instructor may feed off the glares and groans in class, please keep other chatter to a minimum. This ensures everyone can hear the instructor and you don't miss any important cues.
If you ever have any questions, message us on social media or email us at general@aurastudiopv.com. Messages received Saturday evenings after 7:00pm and Sundays will not be responded to until Monday morning… we need a day off too.